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Store Finder Help Orders & Returns Gift Cards Size Guide

Frequently Asked Questions

Find answers to our most commonly asked questions about sizing, delivery, care, and more below.

What types of children’s shoes does Healthy Steps offer?

Healthy Steps provides a wide selection of children's shoes, including pre-walkers, first steps shoes, barefoot shoes, supportive shoes, orthopedic shoes, orthopedic shoes with diagnostic soles, school and creche shoes, slippers, winter boots, waterproof and water-repellent shoes, sandals, runners, wellies, and special occasion shoes such as communion shoes and ballerinas.

What makes Healthy Steps different from other children’s footwear stores?

We stand out by offering a diverse range of high-quality, healthy footwear for children across all seasons. We prioritise brands that focus on proper foot development, ensuring that every pair of shoes supports a child’s growing feet.

Are Healthy Steps shoes eco-friendly and made with natural materials?

Yes, our shoes are made from breathable, natural materials such as leather and canvas, ensuring comfort and foot health.

Do you sell shoes for toddlers, school-aged kids, and teenagers?

Yes, our shoe sizes range from size 18 (UK 2) for toddlers up to size 38 (UK 5) for older children and teenagers.

How often do new collections arrive at Healthy Steps?

We receive new stock every month, so there’s always something fresh and stylish available for your child.

Do you offer shoes for kids with specific foot conditions, such as flat feet?

Yes, we provide specialised footwear for various foot conditions, including flat feet and tiptoe walking.

Sizing and Fit

How do I choose the right shoe size for my child? Do you offer a size guide? How can I measure my child’s feet at home?

At our store, we start every visit with a precise foot measurement. If you are shopping without your child, we recommend bringing a stick that represents your child’s foot length. To measure at home:

Have your child stand on a flat surface.
Mark the longest toe and the back of the heel on a piece of paper.
Measure the distance between the two points.
Compare it with our conversion chart to find the right shoe size.

For online orders, always check the shoe description, as some styles (e.g., wellies) may fit differently.

What should I do if the shoes don’t fit properly?

You can exchange shoes for a different size or style within 14 days for in-store purchases and 14 days from the date the shoes were delivered for online orders.

Do you offer half sizes or wide-fit shoes for kids?

Some of our styles are designed for wide feet, but we do not offer half sizes.

Care and Durability

How should I clean and maintain my child’s shoes?

Leather shoes: Wipe with a damp cloth and use a protective spray.
Canvas shoes: Some are machine washable for easy cleaning.

We also offer protective sprays to help extend the life of your child’s shoes.

Are Healthy Steps shoes durable for outdoor activities?

Yes, our shoes are ideal for outdoor use, particularly in Ireland’s wet climate, as many of them are water-repellent.

Do you sell waterproof or weather-resistant children’s shoes?

Yes, we have waterproof and water-repellent footwear suitable for all seasons.

What’s the best way to care for leather or suede children’s shoes?

Leather shoes: Clean regularly, condition every 4–6 weeks, use polish for shine, and apply waterproofing spray.
Suede shoes: Use a suede brush, suede eraser for stains, and waterproof spray. Avoid water exposure.

Proper care helps extend the lifespan of your child’s shoes.

Shopping and Delivery

Do you offer free shipping on children’s shoes?

Yes, we provide free standard shipping all over Ireland for all orders €60 and above.

For orders below €60 within Ireland, delivery cost is €5.95 for standard shipping.

If you require express shipping within Ireland, the delivery cost for all orders is €14.

How long does delivery take?

Delivery typically takes 3–5 working days.

What is your return or exchange policy for children’s shoes?

Refund Policy

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policies for details.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number.

Special Offers and Customer Service

Are there discounts or promotions available for first-time buyers?

Yes, we regularly run promotions, including discounts for first-time customers. Stay updated by signing up for our newsletter.

How can I contact Healthy Steps for customer support?

You can reach us by email at healthystepsie@gmail.com or call us at +353 85 146 1142 during business hours.

Do you offer gift cards for children’s shoes?

Yes, we have gift cards available for purchase, making them a great gift option.

Are there any seasonal sales or clearance offers?

Yes, we hold seasonal sales and clearance events. Follow us on social media or subscribe to our newsletter to stay updated.

Can I sign up for a newsletter to stay updated on new arrivals?

Yes! Subscribe to our newsletter for updates on new collections, promotions, and foot health tips.

Health and Development

What are the best shoes for kids learning to walk?

Pre-walkers and first-step shoes with soft, flexible soles are ideal for little ones learning to walk.

How often should I replace my child’s shoes?

Children’s feet grow quickly, so shoes should be replaced every 3–6 months to ensure a proper fit.

What are the key features of a good school shoe for kids?

A good school shoe should have a durable sole, arch support, a breathable upper, and a secure fit for all-day comfort.

Do you sell orthopaedic shoes or insoles for children?

Yes, we offer both orthopedic shoes and orthopedic insoles.

How do the right shoes support healthy foot development?

Well-fitted shoes should have a wide toe box, proper arch support, and the right ankle stability to encourage healthy foot development. Some children may need high-top boots for additional support.

Store Information

Do you have a physical store? Where are you located?

Yes! Our store is in Coolmine Industrial Estate, Unit 43, Dublin 15, Eircode: D15 NF72. We are located on the first floor above Boshka Hair Salon, with parking available.

Can I visit your store to try on shoes?

Yes! We always start each visit by measuring your child’s feet to ensure the perfect fit.

Do you have trained staff to help with shoe fittings in-store?

Yes, our team is trained to provide expert advice and ensure the best shoe fit for every child.

What are your store opening hours?

Wednesday - Sunday
Wednesday: 1:00 pm – 6:30 pm
Thursday: 1:00 pm – 6:30 pm
Friday: 1:00 pm – 6:30 pm
Saturday: 11 :00 am – 5:00 pm
Sunday: 11 :00 am – 5:00  pm

Closed: Monday & Tuesday

Seasonal and Activity-Specific Shoes

What are the best winter boots for children?

The best winter boots should be waterproof or water-repellent. For colder temperatures, we offer boots with wool lining, and for milder weather, we have options with waterproof membranes. We also stock thermal insoles for added warmth.

Do you sell summer sandals for kids?

Yes, we offer a variety of summer sandals that provide breathability and comfort.

What shoes do you recommend for school sports or PE?

We recommend lightweight, cushioned runners that provide flexibility and support.

Are Healthy Steps shoes suitable for wet or muddy conditions?

Yes, many of our shoes are designed for wet and muddy conditions, especially our waterproof and water-repellent models.

Expertly fitted children's shoes for every stage — from first steps to school and beyond, in Dublin 15 and online.

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